Our products are well-packed.  Shipping damage is very rare.  Please contact us within 5 business days of receipt of product if damaged merchandise is received.  We provide no charge product replacement in the event of damage due to shipment if the damage procedure is followed. 

If damaged merchandise is received, please submit the form below.  This request will be reviewed within 24 to 72 hours.

(This request form is not for defective item.  If the item is defective, please click here to submit request.)

Replace with same item

Replace the part:

Exchange for another Item:

Request refund only (Refund less order cancellation fee - 10% of invoice total)

* Was the outer shipping box damaged?

(This is the shipping box where original shipping label is attached)

-Select One- No YES

* Have you notified the shipping carrier (UPS, FedEx or others) regarding this damaged package?

-Select One- No YES

* Is the item in the original packaging including the original shipping label, all manuals & instructions?

(The original packaging & manuals and instructions are required for all returns.)

-Select- YES     "YES" is required